Privacy policy

Last Updated: July 2, 2026

NexaVibe manages this storefront and website, including all data, content, features, tools, products, and services to offer you, the customer, a curated shopping experience (the “Services”). Our platform is hosted on Shopify Inc., which provides us with the e-commerce infrastructure that allows us to offer the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

We kindly ask you to read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed, in accordance with the provisions set forth herein.

Personal Information We Collect or Process When we use the term "personal information," we mean any data that identifies you or that can be reasonably linked to you or another individual. Personal information does not include data collected anonymously or data that has been de-identified so that it can no longer identify or be reasonably linked to you. We may collect or process the following categories of personal information—including inferences obtained from such information—depending on how you interact with the Services, where you reside, and what applicable law permits or requires:

  • Contact details including your name, physical address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card numbers, debit card numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information including your username, security questions, preferences, and internal settings.

  • Transaction information including the items you view, add to your cart, save to your wish list, purchase, return, exchange, or cancel, as well as your previous transaction history.

  • Communications with us including the information you provide in your communications with our corporate board, for example, when submitting a customer support claim.

  • Device information including information about your device, browser or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, such as how and when you use or navigate them.

Sources of Personal Information We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, communicate with us, or provide us with your personal information by any other corporate means.

  • Automatically through the Services including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar tracking technologies.

  • From our service providers when we engage them to enable certain technologies or when they collect or process your personal information on our behalf.

  • From our business partners or other third-party networks.

How We Use Your Personal Information Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services to fulfill our contract with you, process your payments, manage your orders, handle purchases, returns, or exchanges, and offer you a custom shopping experience.

  • Marketing and advertising solutions to send you commercial, advertising, and promotional communications via email or digital retargeting based on your previous activities.

  • Security and fraud prevention to authenticate your account, offer a secure payment checkout, and detect, investigate, or act upon potential fraudulent or malicious activities.

  • Communications with you to provide immediate customer support, respond to your strategic requests, and maintain our professional relationship.

  • Legal compliance to adhere to applicable US federal laws or respond to valid legal proceedings and government orders.

How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate business reasons, including:

  • With Shopify, fulfillment applications, and third-party vendors that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, and shipping logistics).

  • With marketing partners to deliver tailored advertising solutions.

  • When you explicitly direct or consent to the disclosure of certain information to third parties, such as for shipping coordinates.

  • Within our corporate structure and affiliates under Grupo Ceballos management.

  • In connection with a corporate transaction, such as a merger, or to enforce our Terms of Service and protect our users' integrity.

Third-Party Websites and Links The Services may include links to third-party platforms. We are not responsible for the privacy or security practices of external websites not affiliated with NexaVibe.

Children's Data The Services are not intended for minors, and we do not knowingly collect personal information from children.

Security and Retention of Your Information Please note that no security measure is perfect or infallible, and we cannot guarantee "absolute security." The length of time we retain your personal information depends on operational necessity, account maintenance, and compliance with our legal and financial frameworks.

Your Rights and Choices Depending on your legal jurisdiction (including state-specific regulations within the United States), you may have the right to access, delete, rectify, or request data portability of your personal information. You can manage your communication preferences or opt-out of promotional emails at any time using the unsubscribe links provided.

International Transfers Please note that we may transfer, store, and process your personal information outside of your country of residence, utilizing recognized secure transfer mechanisms to guarantee international data protection compliance.

Changes to this Privacy Policy We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. The updated version will be posted immediately with its corresponding date.

Contact Us If you have any questions about our privacy practices, this policy, or if you wish to exercise your legal data rights, please contact our administrative board at support@shopnexavibe.com.