Shipping policy

SHIPPING & LOGISTICS PROTECTION POLICY

All orders placed under the NexaVibe ecosystem undergo rigorous quality control and handling optimization before dispatch.

  1. Processing Times All orders are verified, approved, and processed within 1 to 3 business days. Orders are not processed or shipped on domestic weekends or international logistics holidays.

  2. Estimated Delivery Windows To offer international logistics coverage and premium delivery solutions, our current standard transit times are structured as follows:

  • United States Standard Shipping: 7 to 15 business days.

  • International Shipping: 10 to 20 business days depending on local customs clearance procedures.

  1. Tracking Infrastructure A tracking number and confirmation layout will be automatically issued via email once your package is dispatched from our fulfillment network. You can monitor your shipment directly through our integrated tracking portal.

  2. Customs, Duties, and Taxes NexaVibe is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

  3. Damages & Loss Protection Every domestic order is covered by our Standard Insured Shipping infrastructure. If your package arrives structurally damaged or is officially declared lost by the carrier network, please contact support@shopnexavibe.com immediately for a complimentary replacement or an administrative refund evaluation.