Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return or report an issue, you can contact our dedicated corporate support team at support@shopnexavibe.com. Please note that return instructions will be provided directly by our support staff depending on your logistics zone. Items sent back to us without first requesting a return will not be accepted.

Damages and Product Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In most cases involving structural damage, our quality assurance team will issue a complimentary replacement or full refund upon verification of photographic or video evidence, eliminating the need for complex return shipping.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Order Cancellation Policy At NexaVibe, we pride ourselves on our rapid processing network. Because our automated logistics systems route order parameters immediately to our suppliers, cancellation requests can only be accommodated within a strict 24-hour window from the exact time of purchase.

• Before Shipment Dispatch: If your cancellation request is submitted within 24 hours and the order has not yet been processed by our supply chain network, we will issue a full administrative refund immediately.

• After Shipment Dispatch: Once a tracking number has been generated or the parcel has entered the international transit terminal, the order cannot be canceled or intercepted. In this event, you must wait to receive the physical item and initiate a standard return process subject to our 20% restocking fee framework. To request an immediate cancellation, contact our corporate board at support@shopnexavibe.com with your official order number in the subject line.

Refunds We will notify you once we’ve received and inspected your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Return Processing & Restocking Fees Please note that while NexaVibe provides complimentary return shipping labels for verified return requests, all subjective returns (such as buyer’s remorse or change of mind) are subject to a 20% restocking and inspection fee based on the product's purchase value. This administrative fee will be automatically deducted from your final refund amount.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@shopnexavibe.com.